Privacy Policy

Effective Date: 5 August 2026

Privacy Policy

[Business Name] ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit www.refinedenergy.com.au, contact us, request a quotation, or engage us to provide electrical services.

1. The Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Your name

• Email address

• Telephone number

• Business or company name (where applicable)

• Residential or commercial property address

• Project or site details

• Information about your electrical requirements

• Photographs, plans, or documents you provide relating to your property or project

• Information contained in emails, enquiry forms, or telephone conversations

• Any other information you voluntarily provide

When you visit our website, we may also automatically collect information such as:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Date and time of your visit

• Referring website

• Cookie and website analytics information

2. How We Collect Your Information

We collect information directly from you when you:

• Submit an enquiry through our website

• Contact us by email at services@refinedenergy.com.au

• Request a quotation

• Arrange a site inspection

• Engage us to perform electrical work

• Provide photographs, plans or specifications for a project

• Communicate with us by telephone or email

Where appropriate, we may also receive information from builders, property owners, project managers, architects, or other parties authorised to act on your behalf.

3. Why We Collect Your Information

We collect personal information so we can:

• Respond to enquiries

• Prepare quotations

• Arrange site inspections

• Assess your property's electrical requirements

• Design and recommend suitable electrical solutions

• Schedule appointments and installations

• Communicate throughout your project

• Issue invoices and maintain business records

• Improve our website and services

• Meet our legal, regulatory and insurance obligations

• Protect our business against fraud or unlawful activity

We only collect information that is reasonably necessary to carry out these purposes.

4. Site Information and Property Details

To prepare accurate quotations and recommendations, we may collect information about your property, including:

• Property address

• Existing electrical installations

• Switchboard and meter information

• Building plans or layouts

• Site photographs

• Information about current or proposed electrical equipment

This information is used solely for assessing, quoting, planning and delivering our services.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic

• Understand how visitors use our website

• Improve our online services

If we use website analytics services (such as Google Analytics), anonymous usage information may be collected to help us improve our website.

You can disable cookies through your web browser, although doing so may affect certain website functions.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information.

Where necessary, we may disclose your information to:

• Employees and authorised contractors

• Licensed electricians or subcontractors working on your project

• Suppliers and manufacturers involved in supplying products

• Website hosting and IT service providers

• Professional advisers including accountants and legal advisers

• Government authorities where required by law

• Insurance providers where necessary

We only disclose information that is reasonably necessary for these purposes.

7. Overseas Disclosure

Some technology providers, cloud storage services or email providers may store data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy law.

8. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include:

• Secure website hosting

• SSL encryption where available

• Password-protected systems

• Restricted staff access

• Secure storage of electronic records

• Regular software updates and security monitoring

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests can be made using the contact details below.

10. Retention of Personal Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.

When personal information is no longer required, we will securely destroy or de-identify it where practicable.

11. Marketing Communications

If you have agreed to receive marketing information from us, you may unsubscribe at any time.

We will comply with the Spam Act 2003 (Cth) when sending commercial electronic messages.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

13. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on our website with the updated effective date.

15. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

[Business Name]
Website: www.refinedenergy.com.au
Email: services@refinedenergy.com.au

We are committed to resolving privacy enquiries promptly and in accordance with Australian privacy law.